Renting equipment from Tutek Rental - step by step
1. Choose your equipment and submit an enquiry
Dates: choose your collection and return dates and times. We offer flexible hours 7 days a week, from 6:30 to 21:00, but every collection and return requires prior reservation confirmation for the specific times.
Equipment: choose equipment and accessories at tutekrental.pl and check your cart. The minimum order value is PLN 50 including VAT.
Cost: we normally charge for each commenced 24-hour period. Subject to availability, we may agree free collection from 20:00 on the day before the paid rental period and return by 09:00 on the day after it ends. The specific times and chargeable days must be set out in the arrangements and agreement.
Enquiry: submit the form at tutekrental.pl with your contact details, equipment and dates, and, for a business, its details and tax ID. Read and accept the General Rental Terms and Conditions (the Terms) and read the Privacy Policy before submitting. Enquiries and reservations are accepted exclusively through the form; telephone and email are used for information, subsequent arrangements and rental support.
Important: an enquiry or reservation confirmation neither concludes an agreement nor guarantees equipment availability. Before an agreement is concluded, either party may cancel without charge, promptly notifying the other (§ 2 of the Terms).
2. Receive acknowledgement of your enquiry
You will receive an automatic email acknowledging your enquiry, with a PDF of the same version of the Terms you accepted in the form. This acknowledges receipt of the message; it does not conclude an agreement. We will check availability and prepare the rental terms.
3. Agree availability and the security deposit
Availability: we will check your chosen kit. If an item is unavailable, we will offer a substitute where possible. Changes to equipment or price require your express consent.
Verification: we may ask for voluntary professional information, such as a portfolio, examples of your work, a referee or rental history. This helps us assess whether to reduce or waive the deposit; it does not replace identity checks.
Deposit: this normally amounts to 15-40% of the equipment's declared replacement value. We agree the amount or waiver individually before concluding the agreement. Previous cooperation and successful verification do not automatically qualify you for a waiver (§ 4 of the Terms).
4. Review the reservation confirmation and terms
We will email a summary of the equipment, dates, price and deposit, together with information about the Terms and Privacy Policy. Before concluding the agreement, you will receive the full price including VAT and material verification requirements.
Insurance: Tutek Rental does not insure the equipment, and rent does not include a policy. We recommend arranging your own insurance from collection until return, including transport and storage. Check that it covers hired equipment and your intended use. On request, we can prepare an equipment list and valuation for an insurer; this does not guarantee cover (§ 8 of the Terms).
5. Conclude the agreement and collect the equipment
Place and time: collect from ul. Krzemieniecka 60A, 54-613 Wrocław, or another agreed location. Arrive on time and tell us if you expect a delay. Late collection for reasons attributable to you does not postpone the return deadline.
Documents: have a valid identity card or mDowód ready for official verification; foreign nationals should present a passport or Polish residence card. Where there are justified doubts, we may request a second, separate, valid photo document, including from foreign nationals. In justified cases, we request proof of address issued within the previous 3 months. We inspect documents without copying them and record the type and number of only one document. Material requirements are communicated beforehand. Verification and grounds for refusing a new agreement are set out in § 5 of the Terms.
Payment: pay rent in advance, no later than conclusion of the agreement, unless we agree otherwise. Pay the deposit no later than collection. We accept cash, BLIK and bank transfers by prior arrangement.
Checking the kit: at handover, we jointly check the equipment's condition and completeness. Identified missing items, damage and identification numbers are recorded in the agreement or handover report; photographs may be taken.
Signing on the premises: you or an authorised business representative sign the agreement together with Tutek Rental. You receive a paper copy.
Signing remotely: we send the agreement document as a PDF. Return the original PDF bearing a qualified electronic signature, not a scan. Conclusion of the agreement requires Tutek Rental's final confirmation in accordance with § 5(8) of the Terms.
Collection by another person: designate them beforehand in the agreement, form or agreed communication channel. At collection, the designated person presents one valid photo identification document and signs the equipment collection report (§ 5(5)-(6) of the Terms).
6. Use the equipment and report problems
Use the equipment in accordance with its instructions and safety rules. Protect it during use, transport and storage. Subletting, lending outside your production, repairs and modifications require Tutek Rental's prior consent. You are responsible for the equipment under the Terms, including during free collection and return allowances.
Data: make backups and permanently delete your data before return. We may format returned media without archiving the data. Liability for data is addressed in § 6 of the Terms.
Breakdown or damage: report the problem promptly by email or telephone, confirming a call by email with a description of the incident and symptoms. Stop using the equipment if continued use risks further damage or danger, and agree the next steps with us. Report theft to the appropriate authorities as well.
Complaints: send them to kontakt@tutekrental.pl or in writing to the business address stated in the Terms. We respond within 14 days of receipt.
7. Return the complete kit on time
Deadline: return the equipment to authorised staff at the agreed place and time. If you expect a delay, tell us your expected return time immediately. An extension requires Tutek Rental's express consent and an agreed price; notification alone does not extend the rental.
Late return: if equipment is returned late, Tutek Rental reserves the right to charge a penalty or fee in accordance with § 9(2)-(4) of the Terms.
Inspection: on return, we check the kit's completeness and visible condition. A full inspection normally takes place within 2 business days.
8. Receive the settlement and deposit refund
Deposit: the portion not subject to justified claims is refunded promptly, no later than 3 business days after the equipment is returned. If we identify damage or missing items, we provide a description, evidence and a preliminary calculation. We may retain only a justified portion of the deposit. Within 14 days of the equipment's return, you will receive a settlement or an explanation of the pending expert assessment and its expected timing; the remaining deposit is refunded within 3 business days after the settlement is determined (§ 4 of the Terms).
Damage and costs: if you are responsible for damage, the settlement may include reasonable diagnostic and repair costs or, in the event of loss, destruction or damage making repair impossible, the full replacement value including VAT stated in the agreement, subject to the settlement rules in § 8 of the Terms. For justified downtime during repair, Tutek Rental may charge up to 20% of the catalogue daily rental rate including VAT for each day of unavailability. The deposit is not a limit on liability. Missing items and cleaning beyond normal use are charged under the Terms; you may dispute a charge.
Sales document: you will receive a VAT invoice for the service. Provide your billing details with your enquiry.
This guide explains the rental process. Your agreement and the Terms supplied to you set out the detailed rules, exceptions and rights.
Contact: kontakt@tutekrental.pl, +48 451 039 757.