FAQ
When do I pay?
Rental payment is due in advance, no later than when you collect the equipment. Regular business customers may pay by invoice with a 7-day payment term.
How can I pay for my rental?
We accept cash, BLIK transfers to a phone number, or bank transfers. We do NOT currently accept card payments.
Do you require a security deposit?
In most cases, we do not require a security deposit, except for drones. If you are a new customer, rental approval and the deposit amount depend on customer verification. After you make a booking, our team may contact you to ask for some information. If you work in the industry, your work can be viewed under your name (for example, on Instagram), and you run a business, verification should be straightforward.
Can someone else collect the equipment?
Yes. Name the person collecting the equipment in your order or by email before collection. The renter signs the rental agreement remotely, and the nominated person signs the equipment handover report on site. Our team will arrange the details with you.
Where do I collect and return the equipment?
At Tutek Rental, ul. Krzemieniecka 60A in Wrocław, by prior appointment.
When can I rent equipment?
We can be flexible with dates and times, provided you place your order well in advance. For urgent or last-minute requests, please call us - we can usually help :). We handle collections and returns seven days a week, from 6:00 to 22:00. However, we arrange specific appointment times and expect you to arrive on time; we are not open continuously throughout these hours.
Can you help set up the equipment or explain how to use it?
As a rule, we do not set up equipment for individual orders, provide training, balance gimbals, or offer similar services. By renting equipment, you confirm that you know how to operate it. If you have any questions about the equipment, please contact us before booking - we will do our best to help.
Can you deliver the equipment I order?
In most cases, yes. Delivery within Wrocław and for distances of up to 40 km costs PLN 100 excluding VAT. For distances over 40 km, the charge is PLN 1.50 excluding VAT per kilometre, calculated for the round trip to the delivery address and back.
When is there a pickup or return handling fee?
You see and accept the fee before submitting an inquiry. It is independent of rental duration and is not reduced by rental discounts. A late arrival does not trigger an automatic fee; contact our team to agree any change.